BeerRitz Mail Order Information

Company Objectives
Terms and Conditions
Packing
Gift Service
How to Order

Company Objectives

1. To deliver the widest and most exciting range of the worlds finest, rarest and most unusual beers, at prices which are as low as practical for a mail order service.
2. To be responsive to customers requests. So if you want a special service or a special beer... E-mail us, and we will do our best to provide a positive response.
3. To provide a complete first class customer service, with quality processes embedded into every aspect of our operations.

Packing

All our case prices include free delivery, and we are proud that we pack your beers with the care they deserve. We believe that our packing is among the best in the business, and we have a very low breakage rate. We re-pack all beers into durable, cushioned packaging, which generally withstand the worst that can befall them. In the unlikely event of a breakage, we will do our best to replace the broken goods as swiftly as possible.

Gift Service

If you require a gift service where a case is delivered with a special message, please drop us an email - we will be adding an "Additional Information" box shortly. If you require delivery near a specific date, please advise us accordingly. Whilst we cannot guarantee delivery on a specific date, we will do our best. Our carriers normally only deliver Mondays to Fridays and delivery takes two to three days from dispatch. Because we maybe occasionally out of stock of a particular beer, if you are sending a gift for a birthday is is wise to give us time to advise you if there is a problem with availability.

How to Order

To buy an item, you either click on the buy "Buy a case" button, or specify the number you want in the box next to the "Buy" button, adjacent to the product. You will then be transferred to a 'Basket' page which allows the shopper to see all the items currently selected for purchase.

If you have ordered less than 12, or something that isn't a multiple of 12, you will see an warning message in red. We generally only despatch in multiples of 12. Your shopping basket can also be accessed from the main menu at the left of each page. From the 'Basket' page it is possible to change the quantities ordered and delete items. You may also proceed to the 'Check Out' page, where you will be asked to provide your personal details. Please ensure that you include a telephone number at the delivery address and if possible alternative delivery arrangements.

On the next page the total order will be displayed. Once you are satisfied that the order is correct, credit card details can be sent, on line via a secure server, by fax or by a telephone depending on the option selected. You will receive a confirmation email that your order has been placed. You will also receive emails when we pack and despatch your items.

Please let us know if you have any difficulty in using this system. Your feedback will be greatly appreciated.